21 May 2022   We are now in our third week at our new surgery : the address is 

Willand Primary Care Centre, Lowfield Road, Anlaby. HU10 7JR

Our telephone number remains the same (01482 652652) and we are still Willerby & Swanland Surgery.

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As our journey to our new premises is now complete, this is the last update we are publishing on this page.

We have most of the new furnishings and equipment received, we are settling in to the new environment and we are testing the new systems to provide better responses.

There remains a lot to learn about how we manage the new building - as well as bringing in improvements to what we do and what new services we can provide for our patients - that is, in itself, a challenge to us and we will update relevant webpages as we introduce any changes.

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As it stands, expectations on us to deliver better access are high : but we are still the same size team today as we were three weeks ago so we need time to grow our team in line with services offered. It is what we all want to do and we hope you will understand that, like the move itself, we are on a journey to improve : it is an evolution not a revolution. We are on it..................

 

09 May 2022   The great news today was the delivery of our new examination couches - well most of them - so our clinicians were very relieved !

Some of the issues that we need to sort out as soon as possible - the lift management program needs to be updated to 'disable' the staff-only floor so patients do not inadvertently end up on the wrong floor and the door closing mechanism needs to be reviewed so that they close after arriving at each floor (they have decided to stay open until called, which is not helpful). We expect the lift engineers on site tomorrow morning at 7.30am so this will get fixed as a priority

We have not been able to fully program the new patient call system which means the clinicians will have to call patients one at a time from the waiting areas - hopefully this will be remedied during Tuesday. However, the self-check in screens work brilliantly so that should reduce queuing at Reception.

The covid screen at Reception has not been installed - there are some issues creating the curved section for the desk. Patients still need to wear face masks so we hope this will not be a major cause of concern for patients or staff. It will be installed later this week.

We are still missing some additional sign-posting both inside and outside the building. Staff will be on hand to help direct patients to relevant areas of the new surgery.

Pretty much all the consulting rooms have been checked and equipped and are ready to receive patients. There will still need to be quite a lot of cupboards to be properly sorted but everyone has worked hard today to ensure they have everything available to treat our patients. 

Staff have been issued with door fobs so they can get in to all their work areas - some adjustments need to be made to the locks on the ground floor staff-only areas but we will be mindful that patients might inadvertently use wrong doors so additional staff are on hand to guide people.

We are still awaiting some additional waiting area chairs, some tables for meeting rooms and the new interview room and we have started to list office items that we need to get extras of to assist the support functions. At the same time we need to exchange some faulty computer equipment and increase data points in some offices - for the time being will need to 'hot desk' staff.

The new telephones are installed, tested and working and this will be one area where we look to make substantial improvements to the patient experience over the coming weeks.

 

Tomorrow (Tuesday10th May) we open to patients - thank you for your help in the last couple of days by keeping your requests down to urgent-only. It is really appreciated and, whilst is may mean we have a bit of a back-log of appointments requests for a few days, we have additional GP and Nurse appointments.

 

WE ARE NOW OPEN - welcome to our new surgery.........  

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07 May 2022   So we finally moved out of Willerby premises and in to our new surgery on Friday - and what a day that proved to be.

Firstly, however - a thank you : to all our patients who have been able to defer requests to us which are able to wait until Tuesday 10th onwards - leaving the restricted service available for patients with urgent medical needs.

Please bear with us for one more day on Monday 9th : we have created a system to enable us to answer urgent medical requests for GP contact but we will continue to only have limited access to the records until our IT team start connecting and commissioning the computers. 

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Friday was a day of excitement and energy with last minute work on the most urgent snagging to ensure we are able to open safely on Tuesday 10th. 

Unfortunately some things will not be completed on time : including the extra signage we have asked for. We still await delivery of some medical equipment and furnishings. We did, however, ensure we got as much ready as possible (not least putting hand wash and towels in all the 11 toilets!!). 

Much of the boxes we moved across from Willerby are still to be emptied and sorted but we have aimed to get as much done as needed so we can see our first patient on Tuesday morning.

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Monday will see the main building management handover to us and that will then be accompanied by staff training so we can direct patients, manage security and safely offer access to our services.

Additionally we expect to receive the new medical examination couches, some extra furnishings (including office tables and chairs !!) and we will liven our new telephone system. That will also take time to train our staff on since the handsets are quite different as is the whole basis of the telephone system : effectively it is a web-based system which should mean we can very quickly improve patient experience with call back, queue management and directed options.

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We are nearly there with the essentials and that means Monday will complete the transition phase - we look forward to Tuesday when we can start to benefit from a brand new, purpose built building that will be out home for years to come. 

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05 May 2022   Just a reminder to all our patients : tomorrow - Friday 6 May - and Monday 9 May our premises are closed to patients during our relocation. We have restricted capacity during these days and will not be able to host face-to-face appointments. If you urgently need to contact us before Tuesday 10 May please telephone us and listen to the updated messages for instructions - see our 'When we are Closed' page for more information.

 

Please be aware : you cannot access the new premises until Tuesday 10 May - we are on site and staff and contractors will be in and out - but it is not yet open to the public. 

Whilst it is nice that people come and look - please be aware that this is still a building site so we cannot admit any patients - even to drop off prescription requests etc - until we open on Tuesday 10 May.

 

Fire alarms were tested today and a few issues became apparent that need to be addressed before we open - nothing major but rather areas that haven't worked as expected. Parallel to the alarm testing was an update on the atmosphere control system which is a mix of outside air mixed with internal conditioned air to achieve a stable, fresh feel and temperature control. 

As well as the continuous cycle of cleaning and washing to clear dust etc we have received and installed consumables in the rest rooms etc (no small task in these premises since we now have 11 toilets, 25 hand/wash basins all requiring handwash and towels, some needing antiseptic hand gel, some electric hand dryers and so on.....)

Contractors are putting the final touches to new systems and IT engineers are checking connectivity and making adjustments to new computers, printers, photocopiers and so forth.

Whilst most of the heavy, visible work is completed the amount of background detail that is needed to get systems to work is, in some ways, daunting. But - we are making excellent progress and the building is ready to receive of transferred furnishings etc etc from the Main Street premises tomorrow (Friday)

As the equipment is boxed up and transported across, staff teams will follow and begin the task of orientating themselves to the new premises. We have now just a matter of hours before we are ready to welcome our patients to our new surgery.

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Here is a selection of actual photos from the new surgery (if you click to enlarge you will see a brief description of each photograph:

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04 May 2022   Today we linked the new patient call screens to the self check-in : testing this was not straightforward because all our clinicians are still at Willerby premises. However we managed a dummy run and now need to wait until relocate day (Friday)

A new staff and visitor sign-in system has been installed which should take away non-patient tasks from our reception, meaning we can focus more quickly on helping patients.

New waiting area chairs have been received and positioned - although we still have more to come (production delays are affecting these too!!)

The new interview room has been fitted out so we can improve privacy and confidentiality more readily. Some additional computer infrastructure still needs to go in and this is expected by end of week - and we are also now in the process of fitting the baby change room and getting suitable chairs for the baby feed room.

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A lot of snagging remains - some of which we really are pressing the contractors to complete before Tuesday 10th May. New signage is also awaited to help staff and patients alike navigate the new premises. Safety equipment has been placed appropriately and we have installed a hearing loop at reception.

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We have been advised of further delays to some of the new consulting room equipment - but we have been assured that the new examination couches will be received on Monday. That will mean a last minute rush to install them and calibrate them ready for use on the Tuesday.

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Tomorrow (Thursday) will see a substantial training/orientation session on the building management systems : everything from how to operate all the various lights to how to handle the new telephone system to managing the air conditioning so we neither cook nor freeze ourselves and our patients - hopefully we get to finally use the hot water boiler to make a pot of tea !

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There is what seems like an unending list of things to do, sort out, put in place, find, commission, get delivery of etc etc before Friday when we will be closed to patients to enable us to decommission everything at Willerby and bring it across to Anlaby to be recommissioned, fitted and tested. 

Because we will not have any clinicial system or telephone system we will be closed to patients from Friday 6 May until Tuesday 10 May. However, we have put in place a system for urgent medical needs and this is detailed on our 'When we are Closed' page.

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Tomorrow we will update this page with some pictures of what the building actually looks like rather than the ones below which are artistic impressions. 

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02 May 2022   Good progress across the building - and all over the weekend there has been decorating and snagging taking place to ensure the consulting rooms and patient areas are cleaned and ready to receive new equiment.

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We have installed and tested the new self-check in screens and on Tuesday we expect to have the new call screens installed. That will mean patients can avoid queuing at the reception desk to book themselves in for their appointment - and there is a check-in point on both the ground and first floor. Regardless of where your appointment is you can use either point : patients will be directed to either the ground or first floor waiting areas.

 

We are awaiting new seating for the waiting areas - and we have a delay on the new examinatuon couches, although we expect these to still be with us in time for next Tuesday opening.

 

We are also still reviewing the signage and have asked for revisions/additions to help patients (and staff !!) navigate the new premises. 

 

After our fire safety training we have ahead of us a full set of training on the building management systems to ensure we can understand the array of new installations - but this is not liekly to impact on our patients.

Tuesday (3 May) is also going to be a very busy time as coordinating the ongoing snagging, deliveries and computer installations gets underway in ernest - as does the new telephone system installation.

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We would like to remind patients that, whilst we will be open on Tuesday 10 May at the new premises we will be working at reduced capacity as we all orientate ourselves in the new premises. You can help us enormously by considering whether you can delay requests for appointments for a few days. That will mean we can more quickly get up to speed to see more of you for longer

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28 April 2022   Work continues to the detail now - for example getting the exterior building sign placements agreed and the the lighting installed. Deliveries are being received regularly with new equipment and the key install today was the new patient self-check in screens.

These are part of the improvements we have been waiting to offer our patients because using these will significantly improve the time patients have to spend at reception just to check-in for their appointments. The new system is very intuitive to use and we have placed one on the ground floor and one on the first floor. It does not matter which floor patient's need to attend for their appointment they can use either screen to check in, be guided which waiting area to be in and the system will record them as arriving for their appointment.

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Tomorrow we are holding additional training for our staff teams on building safety, receiving additional IT equipment and continuing with snagging tasks alongside the contractors. So far the only key issue we are concerned about is the delivery of waiting area chairs and clinical rooms examination couches. More updates will be posted as the week progresses.

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27 April 2022  After two very full and busy days since Monday 25th we are pleased that we have now received the contractors "Certificate of Practical Completion" That means we are now in possession of the building and we have been able to start receiving deliveries of new medical equipment, furnishings and IT.

Yesterday we had our first staff training on fire safety - with additional training organised for the end of this week - and today we have been installing all the additional hygiene equipment and fitting out the consulting rooms with extra computers and such like.

We have received our new patient self-check in screens and these are being commissioned later this week ready for our first day of opening, which will be Tuesday 10 May.

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New chairs for the waiting areas are expected to be with us early next week; although we know some have been held up due to supply disruption but we will utilise our existing chairs so we have enough seating in both wating areas.

We have started to furnish the new patient interview room so that this can be readied to support patients without good internet connectivity to access video consulttations with hospital consultants etc. and we have spent a lot of time with the signage consultants to ensure we have clear, unambiguos directions for everybody to safely navigate the new building. 

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There is a lot to do in a relavtively short time - snagging lists have been drawn up and the contractor is working hard with the relevant trades people to get these done over the next few days. We have also planned the relocation of existing equipment from Willerby Main Street and we have agreed with the CCG that we will be closed on Friday 6 May and Monday 9 May (out-of-hours cover has been arranged by the CCG) so that all personal computing equipment and medical equipment will be transferred out of Willerby and into the new Willand premises over that weekend.

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22 April 2022 Today we had a full site visit to check progress on the building so that we could anticipate and manage problems or issues that need to be resolved in time for our expected practical completion on Monday 25 April.

That is the date we hope to have the keys to our new surgery and we can start to transfer equipment etc in readiness for opening to patients on Tuesday 10 May 2022.

There are some outstanding items but it was great to note how far the progress has come on - and we believe we will be able to achieve completion on Monday : keep a check here as we will update you with a daily countdown from then on until our opening date on 10 May 2022.

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REMEMBER: We have been using mobile phone SMS for many, many months now to enable online consultations and announcements. Please ensure we have your correct mobile phone number

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01 March 2022 We have had the best update on our new premises relocation date - which is now planned for 10 May 2022. From that date we will be offering our patient appointments at the new Willand Primary Care Centre in Lowfield Road, Anlaby.

There is still a degree of uncertainty but we are now planning and arranging for our move over the weekend of 7/8/9 May. It may be that on Friday 6th and Monday 9th May we are not open for any patients but rather will put in place Out of Hours cover for urgent medical needs. 

Our reception team will tell you in the lead up to move date where to attend for appointments from mid May onwards.

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February 2022 Whilst we are disappointed with the delayed completion date for our new surgery premises we realise that a project of this size will always be subject to things beyond our control. We can, however, confirm we have made great progress with the design and shape of the internal areas and share here some artist impressions of what our patients might experience as they transition across to the new building - target remains mid to end April 2022